Shipping Policy

Shipping, Returns & Refund Policy

At Pulmoria, we are committed to providing a smooth, reliable, and hassle-free shopping experience. Please review our shipping, return, and refund policies below.

1. Shipping Policy

  • Courier Partners: We ship orders through Call Courier, PostEx, Trax, and Leopards Courier.

  • Standard Delivery Time: 3–5 business days.

  • Extended Delivery Time: 5–8 business days in exceptional cases or for areas with limited courier access.

  • Delivery Delays: Delivery times may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.

For any questions regarding your order, please contact us using the details provided below.

Website: https://www.pulmoriopak.shop
Email: pulmoriasupport@gmail.com

2. Returns & Refunds Policy

At Pulmoria, we strive to ensure that every order reaches you in good condition.

  • Defective Products: If you receive a defective or damaged product, you may request a refund, subject to verification and approval by our team.

  • Change of Mind: We do not accept returns or refunds for change-of-mind requests.

  • Complaint Deadline: Any complaint regarding a defective or damaged product must be reported within 48 hours of receiving the order.

  • Product Assessment: All reported defects will be reviewed by our team before a return or refund is approved.

  • Refund Processing: Once your claim is approved, your refund will be processed promptly.

3. How to Register a Complaint

If you receive a defective or damaged product, please follow these steps:

  1. Contact our Complaints Hotline at 0322-6245467 within 48 hours of delivery.

  2. Provide your order number and explain the issue clearly.

  3. Share photographs or videos of the product if requested by our team.

  4. Follow the instructions provided by our support team for the return or refund process.

Please keep your order details available when contacting us to help us resolve your complaint efficiently.

4. Bulk Purchasing Policy

For bulk orders containing 4 or more units, a 20% advance payment of the total order amount is required to confirm the order and prepare it for dispatch.

  • The order will be confirmed once the required advance payment has been received.

  • Bulk orders will be processed after payment confirmation.

  • Special bulk shipping offers are not available unless explicitly agreed upon by Pulmoria.

For bulk order inquiries, please contact our support team at pulmoriasupport@gmail.com.

5. Important Notes

  • All defective-product claims are subject to verification.

  • Complaints must be submitted within 48 hours of receiving the order.

  • Refunds are issued only after the claim has been reviewed and approved.

  • Please ensure that your shipping details and contact information are accurate when placing an order.

  • Delivery timelines are estimates and may vary due to circumstances beyond our control.

6. Contact Us

If you have any questions about shipping, returns, refunds, or bulk orders, please contact us through the following channels:

Brand: Pulmoria
Website: https://www.pulmoriopak.shop
Email: pulmoriasupport@gmail.com
Complaints Hotline: 0322-6245467

Thank you for choosing Pulmoria. We appreciate your trust in us and look forward to providing you with a reliable shopping experience.

Best regards,
Umair Riaz
Founder | E-commerce Expert
Pulmoria