Refund Policy

Return & Refund Policy – Pulmoria

At Pulmoria, we want you to have a smooth and reliable shopping experience. Please review our return and refund policy below before placing your order.

1. Return Policy

We offer a 3-day return policy, which means you have 3 days after receiving your order to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition as received.

  • The item must be unused and unworn, where applicable.

  • Original tags must be attached, where applicable.

  • The item must be returned in its original packaging.

  • You must provide a receipt or proof of purchase.

2. How to Request a Return

To initiate a return, please contact us through the following channels:

Email: pulmoriasupport@gmail.com
Website: https://www.pulmoriopak.shop

You may also contact our complaints center for assistance.

If your return request is approved, we will provide instructions explaining how and where to send your package, along with a return shipping label where applicable.

Please do not send any items back without first contacting us and receiving return approval. Unauthorized returns may not be accepted.

For any questions regarding returns, you can contact us at pulmoriasupport@gmail.com.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or incorrect, contact us immediately so we can review the issue and determine an appropriate resolution.

Please provide your order number and, if requested, photographs or videos showing the issue to help us assess your claim.

4. Exceptions and Non-Returnable Items

Certain products may not be eligible for return, including:

  • Custom-made or personalized products, including special orders.

  • Personal care products, including beauty products, where applicable.

  • Hazardous materials, flammable liquids, or gases.

If you have questions about whether your specific product qualifies for a return, please contact us before sending it back.

These exclusions are subject to applicable consumer protection laws.

5. Exchanges

If you wish to exchange an item, the recommended process is to request a return for your original item first.

Once your return has been approved, you may place a separate order for the replacement product, subject to availability and our applicable return conditions.

Please contact our support team if you need assistance with an exchange.

6. Refunds

Once we receive your returned item, our team will inspect it and notify you whether your refund request has been approved or declined.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: pulmoriasupport@gmail.com

7. Contact Us

If you have any questions about returns, exchanges, damaged products, or refunds, please contact us using the details below.

Brand: Pulmoria
Website: https://www.pulmoriopak.shop
Email: pulmoriasupport@gmail.com

Thank you for choosing Pulmoria. We appreciate your trust in our brand and are committed to helping you with your concerns.