Privacy Policy – Pulmoria

Website: https://www.pulmoriopak.shop
Email: pulmoriasupport@gmail.com

1. Introduction

This Privacy Policy describes how Pulmoria (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase through www.pulmoriopak.shop, or otherwise communicate with us.

For the purposes of this Privacy Policy, “you” refers to any individual using our services, including customers, website visitors, and other individuals whose personal information we collect in accordance with this policy.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that your information may be collected, used, and disclosed as described in this policy. If you do not agree with this Privacy Policy, please discontinue using our website and services.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory requirements.

Any updated version will be published on our website, and the “Last Updated” date will be revised accordingly. We will take any additional steps required by applicable law.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

3. How We Collect and Use Your Personal Information

To provide our products and services, we collect personal information from different sources, depending on how you interact with our website.

We may use the information we collect to:

• Process and fulfill your orders.

• Provide customer support and respond to your inquiries.

• Communicate with you regarding your purchases and account.

• Improve our website, products, and services.

• Send marketing and promotional communications where permitted.

• Prevent fraud, unauthorized transactions, and other suspicious activities.

• Comply with applicable legal obligations.

• Enforce our terms, policies, and agreements.

• Protect our business, customers, website, and services.

4. What Personal Information We Collect

The personal information we collect depends on how you interact with our website and services. It may include information that identifies you, relates to you, or can reasonably be associated with you.

A. Information You Provide Directly

When you interact with our website, place an order, or contact our support team, we may collect the following information:

• Contact Information: Your name, email address, phone number, and residential or delivery address.

• Order Information: Your name, billing address, shipping address, order details, contact information, and payment confirmation.

• Account Information: Your username, password, and other account-related information, if account registration is available.

• Shopping Information: Products you view, add to your shopping cart, purchase, or save to a wish list, if this feature is available.

• Customer Support Information: Information you provide when contacting us about an order, product, complaint, or other inquiry.

Providing certain information may be necessary to place an order or use specific website features. If you choose not to provide the required information, some services or features may not be available to you.

B. Information Collected from Third Parties

We may receive information about you from third parties and service providers that help us operate our business, including:

• Shopify: Our e-commerce platform provider, which supports our online store and related services.

• Payment Processors: Payment service providers that process transactions and may collect payment-related information, such as billing details and payment card or bank information, as necessary to process payments.

• Shipping and Delivery Providers: Courier companies and fulfillment partners that help deliver your orders.

• Advertising and Analytics Providers: Third-party services that may collect information about your interactions with our website, advertisements, and marketing communications.

When you visit our website, open or click emails we send, or interact with our advertisements, we or our service providers may automatically collect certain information using cookies, pixels, web beacons, and similar tracking technologies.

Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law. We are not responsible for the independent privacy practices of third-party websites or services.

For further information, please see the section titled “Third-Party Websites and Links.”

5. How We Use Your Personal Information

A. Providing Products and Services

We use your personal information to provide our services and fulfill our obligations to you, including:

• Processing and confirming your orders.

• Processing payments through applicable payment providers.

• Arranging shipping and delivering your purchases.

• Sending order confirmations and delivery updates.

• Responding to questions and customer support requests.

• Managing returns, refunds, and exchanges in accordance with our applicable policies.

• Managing customer accounts, where available.

• Enabling product reviews and other website features, where available.

B. Marketing and Advertising

Where permitted by applicable law, we may use your information to send promotional emails, text messages, and other marketing communications.

We may also use relevant information to display advertisements for Pulmoria products, measure advertising performance, and improve the relevance of our marketing campaigns.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in our marketing emails or by contacting us.

C. Security and Fraud Prevention

We may use personal information to identify, investigate, and help prevent fraudulent transactions, unauthorized access, suspicious activity, and other potentially harmful or illegal conduct.

If you create an account on our website, you are responsible for keeping your login credentials secure. We recommend that you do not share your username, password, or other account access information with anyone.

If you believe your account or personal information has been compromised, please contact us promptly.

D. Communication and Customer Support

We use your personal information to respond to inquiries, provide customer support, resolve order-related issues, and improve our services.

This helps us maintain our relationship with customers and provide a more reliable shopping experience.

6. Cookies and Tracking Technologies

Our website and certain third-party service providers may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, analyze traffic, and support advertising activities.

Cookies may help us:

• Keep track of items in your shopping cart.

• Remember certain website preferences.

• Understand how visitors use our website.

• Measure website and advertising performance.

• Improve the overall shopping experience.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

Where required by applicable law, we will seek consent for cookies or tracking technologies as appropriate.

7. Sharing Your Personal Information

We may share your personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

• Shopify and Technology Providers: To operate, host, maintain, and improve our online store.

• Payment Processors: To securely process payments and verify transactions.

• Courier and Delivery Companies: To ship and deliver your orders.

• Marketing and Analytics Providers: To measure campaign performance and improve advertising, where permitted.

• Customer Support Providers: To help us respond to customer inquiries and resolve issues.

• Legal and Regulatory Authorities: When disclosure is required by law, legal process, or a valid governmental request.

We may also share information when necessary to protect our rights, enforce our policies, prevent fraud, or protect the safety of our customers and others.

We do not authorize third parties receiving information on our behalf to use it beyond the purposes for which it was shared, subject to their applicable legal obligations and independent roles.

8. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pulmoria.

If you follow a third-party link, you will be subject to that third party's privacy policy and terms. We encourage you to review those policies before sharing your personal information.

Pulmoria is not responsible for the privacy practices, security, content, or policies of third-party websites and services.

9. User-Generated Content

Our services may allow you to submit product reviews, comments, or other content.

If you choose to publish content in a public area of our website, that content may be visible to other users and members of the public.

Please avoid including sensitive personal information in public reviews or comments. We cannot guarantee that information you voluntarily make public will remain private or be protected from use by others.

You are responsible for the information you choose to publish publicly.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Right to Access: Request access to the personal information we hold about you.

• Right to Delete: Request deletion of your personal information, subject to applicable legal exceptions.

• Right to Correct: Request correction of inaccurate or incomplete information.

• Right to Data Portability: Request a copy of your personal information or, where applicable, its transfer to another service provider.

• Right to Restrict Processing: Request that we restrict certain uses of your personal information where legally available.

• Right to Withdraw Consent: Withdraw consent where we rely on your consent to process information.

• Right to Appeal: Where applicable, challenge our decision regarding a privacy request.

These rights may be subject to certain conditions, exceptions, and limitations under applicable law.

Managing Marketing Communications

You may unsubscribe from promotional emails by following the instructions included in those emails.

Even if you opt out of marketing communications, we may continue to send non-promotional messages necessary to fulfill your orders, provide service updates, or respond to your inquiries.

How to Exercise Your Rights

To submit a privacy-related request, contact us using the details provided in the “Contact Us” section below.

We may need to verify your identity before processing your request. Where permitted by law, you may authorize another person to submit a request on your behalf. We may request proof of authorization and additional verification.

We will respond to valid requests within the time required by applicable law.

We will not unlawfully discriminate against you for exercising your applicable privacy rights.

11. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting legal obligations.

The retention period may vary depending on the type of information and the reason it was collected.

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Children's Privacy

Our website and services are not intended to be used by individuals who are not legally permitted to make purchases or use the services under applicable law without appropriate consent.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

13. Complaints

If you have concerns or complaints about how we collect, use, or handle your personal information, please contact us using the details below.

We will review your concern and respond as appropriate.

Depending on your location and applicable law, you may also have the right to contact your local data protection authority if you are not satisfied with our response.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Brand: Pulmoria
Website: https://www.pulmoriopak.shop
Email: pulmoriasupport@gmail.com

We value your privacy and are committed to handling your personal information responsibly while providing you with a reliable shopping experience.

Last Updated: October 17, 2026